Subscriptions

Possible Voice has one optional subscription, "No ads". People who do not subscribe use exactly the same features. The only difference is that, without a subscription, the app may show ads (see Advertising). Apart from the subscription, the app offers optional, decorative one-time purchases: some profile frames and coin packs (see section 7A of the Terms of use). The beta web app shows no ads and does not sell the subscription, coins or frames: you buy them in the Android or iPhone app.

1. What it includes

Safety is never paid: reporting, blocking, muting someone for yourself and deleting your account are available to everyone.

2. Prices and periods

Stores set the price for each country. Before you confirm the purchase, the store shows the local price and currency, and that is the price that applies. There is currently no free trial or introductory offer. Depending on the country, the price the store shows already includes taxes or they are added at checkout; either way, the store shows you the total before you confirm.

3. Billing and renewal

• Payment is charged to your Apple or Google Play account when you confirm the purchase.
• The subscription renews automatically at the end of each period, every month or every year, and the store charges you again, unless you cancel at least 24 hours before the current period ends.
• If the store changes the price, it will tell you in advance under its rules.
• Before you confirm, the app shows the price, the period, that the subscription renews automatically and how to cancel it.

4. How to cancel

Cancel in your store account:

• iPhone: Settings > your name > Subscriptions. You can also open Apple's subscription management.
• Android: Google Play > Payments & subscriptions > Subscriptions. You can also open Google Play's subscription management.

You can also use "Manage subscription" in the app. Cancellation takes effect at the end of the period you have already paid for; after that, ads may be shown again.

Deleting your Possible Voice account does not cancel the subscription. You must cancel it in the store.

5. Refunds

Apple or Google process purchases, and each store decides refunds under its own policies: for Apple, at reportaproblem.apple.com; for Google Play, from the order in your Google Play account. Possible Voice cannot issue refunds for purchases made through the store. Nothing in this page limits the rights you have under mandatory consumer law in your country. If you live in the European Union or the United Kingdom, the law may give you a 14-day right of withdrawal for distance purchases. For digital content and services, that right can be lost when you agree that they start immediately, under the conditions the store shows when you buy. To use it, contact Apple or Google, who process the payment.

6. Restoring purchases

If you reinstall the app or change phones, use Restore purchases in the app with the same store account: it applies an active subscription and gives you back the frames you bought. Coins do not need restoring, because they are kept in your Possible Voice account. What you own is decided by our server, which verifies each purchase with the store, not by the phone.

7. Your subscription status

When the subscription is active, the app shows "Active until" with the date on which the paid period ends.

8. Questions

Write to us through the contact button on this website. See also the Terms of use and the Privacy policy.